1. Our Role

• Teachwise Tutoring acts as an introducer and facilitator, matching you with qualified, self-employed tutors.

• The tutors deliver the lessons and are responsible for the quality of their teaching.

• We provide secure communication, scheduling, and payment processing to ensure a smooth experience.

2. Booking & Payments

• All bookings must be confirmed in writing (email, message, or through our booking system).

• Payment is made directly to Teachwise Tutoring and must be received in advance of the lessons.

• Any overdue invoices may result in lessons being paused until payment is received.

3. Cancellation & Rescheduling

We operate a 48-hour cancellation policy:

• Lessons cancelled more than 48 hours before the scheduled time will not be charged.

• Lessons cancelled less than 48 hours before the scheduled time will be charged in full.

• In exceptional circumstances (e.g. illness or emergencies), we may waive the fee at our discretion.

• If a tutor needs to cancel, they will offer an alternative time where possible.

4. Safeguarding

• We are committed to the safety and wellbeing of all students.

• All tutors have an enhanced DBS check (or international equivalent) and have completed safeguarding training.

• Any concerns should be reported immediately to our Designated Safeguarding Lead (DSL), Joshua Howarth, at safeguarding@teachwisetutoring.co.uk.

• View our Full Safeguarding Policy 

5. Data Protection

• We handle your personal information in accordance with UK GDPR and the Data Protection Act 2018.

• Your data will only be shared with the tutor(s) assigned to you and any relevant authorities if required by law.

• View our Full Data Protection Policy 

6. Liability

• We are not responsible for any loss, damage, or injury arising from the tutoring sessions, except where caused by our negligence.

• Your agreement for tuition is with the tutor directly; however, we will mediate any disputes to ensure a fair outcome.​

7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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8. Client Agreement

By signing (or ticking the box online), you confirm that you:

• Have read and understood these Terms & Conditions

• Agree to abide by them in full

• Are authorised to enter into this agreement on behalf of the student(s) receiving tuition